Reasoning: I would check the customer’s settings and verify if there was any anomaly. Would also check from my end if I could nslookup/dig or traceroute the address. Assuming everything was properly setup, I would contact the user for additional information.
Answer:
Hello,
Thank you for reaching our customer support. On our end everything looks properly configured, so could you please share additional information about the website? If it helps, we can also jump on a call so you can walk me through the steps you took to upload the website so that I can verify if there is an issue.